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Project Support

Salary undisclosed

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Key Responsibilities:

  • Monitor and maintain IBM mainframe systems to ensure smooth operation.
  • Provide immediate first-level troubleshooting and support in the event of system incidents or problems.
  • Offer training and support to customers, helping them maximize the use and benefits of the mainframe systems.
  • Serve as the primary liaison between Intikom, our customers, and our principles.
  • Report and escalate complex issues, ensuring effective problem-solving and system performance.
  • Maintain clear and effective communication with all stakeholders, ensuring high levels of customer satisfaction.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1+ years of experience working in the field of IT Infrastructure. Fresh graduate are welcome to apply.
  • Basic knowledge of mainframes, servers, storage, and overall IT infrastructure
  • Strong problem-solving skills and ability to perform first-level troubleshooting.
  • Excellent communication skills in English, both written and verbal, are essential. The interview process will be conducted in English.
  • Customer-focused attitude, with a commitment to providing high-quality support and solutions.
  • Flexibility to adapt to changing needs and work under pressure.