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Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
As a Customer Experience Agent, you will build strong relationships with customers to understand their business, deliver excellent customer service, and maximize sales opportunities. You will manage end-to-end shipment process, in compliance with relevant company procedures and agreements with customers. You will take the ownership to ensure all customers' issues are facilitated timely and effectively by engaging all relevant internal stakeholders.
Your responsibilities will include, but are not limited to:
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
As a Customer Experience Agent, you will build strong relationships with customers to understand their business, deliver excellent customer service, and maximize sales opportunities. You will manage end-to-end shipment process, in compliance with relevant company procedures and agreements with customers. You will take the ownership to ensure all customers' issues are facilitated timely and effectively by engaging all relevant internal stakeholders.
Your responsibilities will include, but are not limited to:
- Managing customer channels
- Handling case management and calls
- Overseeing customer onboarding and relationship management
- Managing contracts and disputes
- Handling key clients
- Meeting internal and customer KPIs
- Managing end-to-end supply chains
- Curating or orchestrating IOP and SOP
- Managing stakeholders
- Conducting performance reviews and interpreting data
- Approximately 2 years of relevant experience in the logistics and supply chain industry
- Strong customer-centric mindset
- Team player with the ability to work independently, applying high standards from process establishment to problem resolution
- Proficiency in Excel
- Advanced English and communication skills
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
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