Senior Business Operations Analyst, Training & Knowledge Management
Salary undisclosed
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It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
Key Responsibilities:
Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Job Description
Key Responsibilities:
- Curriculum Development: Design and develop training materials, including presentations, manuals, exercises, and assessments, tailored to the specific needs and skill levels of participants.
- Training Delivery: Conduct engaging and interactive training sessions either in-person or virtually, focusing on GDS platforms such as Amadeus, Sabre, or Travelport.
- Skill Enhancement: Provide comprehensive instruction on various GDS functionalities, including flight booking.
- Hands-On Practice: Facilitate practical exercises and simulations to reinforce learning objectives and ensure participants can apply their knowledge effectively in real-world scenarios.
- Technical Support: Offer ongoing assistance and guidance to trainees, addressing any questions, concerns, or technical issues they encounter while using GDS systems.
- Performance Evaluation: Assess trainee progress and performance through evaluations, quizzes, and practical assessments, providing constructive feedback for improvement.
- Continuous Learning: Stay updated on advancements and changes within GDS platforms, industry trends, and best practices to continuously enhance training programs and materials.
- Documentation and Reporting: Maintain accurate records of training sessions, attendance, feedback, and evaluation results, generating reports as needed to track progress and measure training effectiveness.
Requirements
- Bachelor's degree in Hospitality Management, Travel and Tourism, Education, or related field.
- Proven minimum 2 years of experience working with GDS platforms, preferably in a travel agency or related industry.
- Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and understandable manner.
- Fluent in English, both written and spoken, to effectively communicate with participants from diverse linguistic backgrounds.
- Strong interpersonal skills and the ability to build rapport with diverse audiences.
- Proficiency in instructional design and adult learning principles.
- Detail-oriented with strong organizational and time management abilities.
- Technical proficiency in using GDS systems such as Amadeus, Sabre, or Travelport.
- Previous experience in training delivery or education is preferred.
- Certifications in GDS systems may be advantageous.
- Flexibility to travel and work flexible hours as needed.
- Patience, empathy, and a passion for teaching and helping others succeed in their learning journey.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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