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STORE MANAGER
Key Responsibilities:
1. Daily Operational Management:
- Ensure smooth daily operations of the café, including preparation of ingredients, cleanliness, and overall presentation of the outlet.
- Supervise baristas and floor staff to maintain consistency in food and beverage quality according to established standards.
- Implement and monitor compliance with Standard Operating Procedures (SOPs) related to service and cleanliness, ensuring all staff adhere to health and safety regulations.
2. Team Management:
- Recruit, train, and lead the barista team, servers and cashier.
- Manage staff scheduling to ensure adequate personnel coverage during operational hours, including peak periods.
- Develop staff skills and knowledge in customer service.
3. Customer Service Management:
- Deliver friendly, professional, and personalized customer service, ensuring a pleasant experience for every visitor.
- Handle customer complaints promptly and provide satisfactory solutions.
- Build and maintain strong relationships with regular customers while attracting new ones.
4. Inventory and Supply Management:
- Oversee the management of raw material stocks, including coffee, milk, and food ingredients, ensuring availability without overstocking.
5. Sales Strategy Development:
- Implement sales strategies to achieve revenue targets, including promotions, events, and customer loyalty programs.
6. Financial Management:
- Manage the outlet's budget, including sales, operational expenses, and profit margins.
- Monitor daily financial reports and take necessary actions to ensure profitability.
- Ensure all financial transactions are accurately recorded and comply with procedures.
7. Reporting and Coordination:
- Prepare regular operational and financial reports for management.
- Communicate outlet needs and emerging issues to the General Manager.
Qualifications :
- Minimum of a Diploma (D3) or Bachelor’s (S1) degree in Management, Business, Hospitality, or a related field.
- At least 3-5 years of work experience in the F&B industry, with a minimum of 2 years in a managerial role, particularly in specialty coffee shops or restaurants.
- Strong leadership skills with the ability to inspire, train, and develop a team.
- Proficient in operational management, including inventory control, time management, and multitasking.
- Strong financial analysis and problem-solving skills.
- Effective communication skills in both Indonesian and English (preferred).
- Proficient in using café management software and Microsoft Office.
- Detail-oriented with a commitment to quality and customer service.
- Proactive, initiative-driven, and able to work under pressure in a dynamic environment.
- Honest, disciplined, and possessing high integrity.
- Capable of working in a team and building good relationships with staff and customers.
- Willingness to work flexible hours, including weekends and holidays, as required by operations.
- Strong passion for specialty coffee and the F&B industry in general.
- Experience in event management or promotions within a café/restaurant setting is a plus.
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