Inside Sales
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Position: Digital Inside Sales
Working Hours: 8AM - 5PM
Location: Jakarta, Indonesia
Responsibilities:
- Handle customer interactions via phone calls, emails, live chats, and social media messages.
- Address customer inquiries and resolve issues promptly and efficiently.
- Assist customers with service-related concerns, troubleshoot issues, and provide effective solutions.
- Manage customer complaints and implement retention strategies to minimize churn, retain existing customers, and enhance loyalty.
- Utilize retention and save techniques to retain and win back Business Services customers who are considering downgrading or disconnecting services.
- Be flexible and adaptable to work across all shifts according to business needs.
Qualifications:
- Open to individuals without prior experience.
- Diploma or Bachelor's degree with 4-6 years of relevant work or industry experience.
- Strong ability to quickly assess and understand customers' problems and needs.
- Capable of prioritizing tasks and managing daily responsibilities efficiently.
- Proficient in computer skills with a solid understanding of MS Office.
- Possess a client-focused mindset, patience, and excellent communication skills.
- Team-oriented with the ability to work independently when required.
- Proficient in English, both written and spoken, at a communicative level.
- A strong team player.
- Familiarity with basic call quality tools is an advantage.
- Eager to learn and excel in creative problem-solving.
- Deep understanding of cultural contexts in the supported user countries.
