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Knowledge Management Specialist - Operations, ShopeeFood (Yogyakarta)

Salary undisclosed

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Job Description

  • Update & Create SOPA tree according to BP
  • Create SOPA user journey and mapping on the BP script to the system
  • Align with BP updated
  • Monitor the useful of the SOPA system based on each RC
  • Monitor the useful of the SOPA by agent experience

Requirements

  • Minimum 1 year experience in Customer Service
  • Good in english (written and verbal)
  • Good communication
  • Attention to details
  • Good in excel and formulas
  • Has excellent logical thinking