Knowledge Management Specialist - Operations, ShopeeFood (Yogyakarta)
Salary undisclosed
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Job Description
- Update & Create SOPA tree according to BP
- Create SOPA user journey and mapping on the BP script to the system
- Align with BP updated
- Monitor the useful of the SOPA system based on each RC
- Monitor the useful of the SOPA by agent experience
- Minimum 1 year experience in Customer Service
- Good in english (written and verbal)
- Good communication
- Attention to details
- Good in excel and formulas
- Has excellent logical thinking
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |
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