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Production Support - Digital & Technology, SeaMoney

Salary undisclosed

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Job Description

  • Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
  • Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement
  • Report critical incidents to relevant regulatory bodies
  • Maintaining system alert, application configurations, and user access management for application
  • Monitoring system alert related to Bank's application & transactions
  • Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment
  • Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification

Requirements

  • Bachelor’s degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
  • Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
  • Min 1 years experienced in application support, product management, IT support or system support
  • Familiar with Structured Query Language (SQL) and Ms. Excel
  • Excellent command of English
  • Ready to work in shifting arrangement
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