IT PM (Release Manager)

• Bachelor degree majoring in Information Technology or related field
• Have 5-7 years’ experience in Information Systems operating environment
• Fluent in English
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Strong written and verbal communication skills
• Effective coordination, teamwork and analytical skills
• Strong understanding of release management with linkage to SCCM/Intune and knowledge of application deployment, patch management, operating system deployment and reporting

Responsibilities:

• Forward planning of the release windows and cycles for Enterprise and Business Environments across Asia within the IT Release Calendar.
• Manage risks and resolve issues that affect release scope, schedule and quality.
• Measure and monitor progress to ensure releases are delivered on time in accordance with the IT Release Calendar and that they meet or exceed expectations
• Coordinate release content and effort based on service requests, third party applications, or operating system updates within IS/IT elements.
• Communicate all key release plans, details and commitments, UAT/Pre-pilot and Pilot plans, schedule and scope changes in a timely manner to the IS/IT and the Business as required.
• Manage relationships via effective communication as well as coordinate work between different teams at different locations.
• Negotiate, plan and manage all release activities.
• Manage release quality and coverage including investigations and to work closely with Back Office and Security teams to identify and resolve or find a solution to the issues.
• Continually work towards making improvements in the release process.
• Participate in CAB meetings to discuss release scope and/or roadblocks and share schedule updates.
• Maintain a release repository and manage key information such as release procedures, UAT test plans, pilot user groups, dependencies, and notification lists.
• Oversee communications to stakeholders at each release phase