Epicareer Might not Working Properly
Learn More

Operation Manager (F&B Retail)

Salary undisclosed

Apply on


Original
Simplified
About The Client

Brought together the strong passion for the art of baking and experience in New York to establish one of the biggest Patisseries in the industry, providing a wide range of cakes and hampers for everyones needs.

About The Role

Ensure that the management and control of the production and distribution processes of all store operational units is carried out in a quality, effective and efficient manner and meets the applicable provisions and standard operating procedures of the company as well as the standards desired by customers.

Responsibilities:

  • Leading the store operations team
  • Create sales reports and analyze store sales
  • Coordinate, direct, evaluate work systems, sales, promotion and distribution strategies to achieve targets.
  • Carry out problem solving efficiently and effectively, and anticipate so that problems do not occur again
  • Collaborate with other departments
  • Prepare annual work plans (regional development, additional human resources).
  • Research consumer needs and think about ways the company can reach and meet their needs.
  • Training & performance assessment of staff in each department under their leadership.
  • Create and develop operational SOPs that are carried out correctly
  • Check stock, cleanliness and all conditions of the shop.
  • Develop, implement, and maintain programs that enable store operations to provide the best service to customers and achieve company business results.
  • Develop and maintain an annual planning calendar.
  • Coach, motivate and advise the sales team.
  • Ensure the availability of accurate daily, weekly & monthly work reports.


Qualifications:

  • Have an education background equivalent to Bachelor's degree, majoring in relevant studies
  • 5 years experience in the F&B retail industry as Operation Manager
  • Have very strong Excel skills (pivot tables, Vlookup, Sumif, Index-match)
  • Able to apply POAC, work independently and as a team.
  • Strong in analyzing data, ability to create reports and details
  • Skilled in communicating and leading a team
  • Up to date with food trends
  • Experienced using ERP, POS, MS systems. Office
  • Willing to work mobile
  • shortlisted candidates will receive an email and a Whatsapp chat/phonecall