Reservation Agent

Application Deadline: 15 November 2024

Department: Revenue & Reservations

Location: Indonesia - Bali

Description

As a Reservation Agent, you will be responsible for managing reservation requests, providing information about availability and services, and ensuring a smooth and efficient booking process for guests. You will play a key role in delivering excellent customer service and creating a positive first impression.

Key Responsibilities

• Handle inbound calls, emails, and booking inquiries for reservations in a professional and courteous manner


• Provide accurate information about room availability, pricing, and packages, ensuring compliance with company policies


• Confirm, modify, or cancel reservations based on guest requests, ensuring accurate record


• Coordinate with others departments to ensure guest need are met


• Resolve any booking issues or discrepancies in a timely and professional manner


• Maintain up-to-date knowledge of all hotel or services policies, rates, and promotions

Skills, Knowledge and Expertise

• Indonesian citizen


• Vocational school diploma or equivalent; associate or bachelor's degree in hospitality or related field is a plus


• Similar previous experience in customer service, ideally in 5 stars hotel reservations


• Excellent verbal and written communication skills both in English and Local Language


• Proficient in using Opera System is preferred


• Ability to multitask and handle high call and email volume while maintaining accuracy


• Problem-solving abilities with a positive, can-do attitude