Field Collection Team Leader
Salary undisclosed
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Responsibilities:
- Ensure account distribution to in house team according to bucket handling
- Ensure field collector knows and understands the KPI to be achieved
- Review result from QC Field
- Compiling report performance collection
- Prepare incentive calculation based on performance and scheme
- Ensure memo from visitation result field collector to customer recorded in system
- Coaching low performance field collection team member
- Ensure no high risk findings will be impacted to business sustainability
- Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
- Tracking and evaluating the effectiveness of all collection strategies
Requirements:
- Having experience as Field Collection Team Leader or Supervisor at least for 2 years
- Candidate must possess at least a Diploma's degree in any field
- Good knowledge in Collection
- Good leadership; be able to build and lead a team
- Able to read collection reports
- Good understanding in control, monitoring and coaching
- Able to speak English, minimum passive
- Able to work under pressure and target
- Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude
- Willing to be placed in the field and go to the office twice a week
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