Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Semarang Contact Center Team Leader

Salary undisclosed

Apply on

Linkedn
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Simplified

Transcosmos Indonesia is a joint-venture company offering contact center services, social media management, voice of customer analysis, digital marketing, and eCommerce solutions. This world class business process outsourcing and consulting company is supported by the strength of global transcosmos network with over 50 years of experience. With a focus on adapting to the changing business environment, transcosmos tailors their services to meet each client's unique requirements.

Role Description :

This is an on-site contract role as a Team Leader located in Semarang. As Team Leader you will be responsible for :

  • Lead the team to achieve performance targets, ensuring efficiency and productivity in daily operations
  • Conduct briefings and ensure agents follow the briefings and provide information about weekly achievements and development plans
  • Drive engaging customer centric culture that celebrate ownership, initiative and pride for the company
  • Manage team schedules and resources effectively to meet operational requirements
  • Ensure adherence to processes, policies and procedures in providing quality and consistent service delivery
  • Carry out calibration with Quality Analyst (QA) periodically with the aim of ensuring equal parameters between the team leader and company’s internal CQA
  • Prepare reports and analyse data to monitor team performanceIdentifying areas for improvement and implement action plans
  • Maintaining a service mind-set by prioritizing client needs and consistently delivering exceptional service

Qualifications :

  • Indonesian citizen with Minimum Diploma in any related field with GPA min 2.75 preferred
  • Experienced as Team Leader in contact centre industry
  • Possess good leadership and knowledge to lead a teamAble to address objectionable or disturbing contents
  • Able to communicate effectively to all internal and external customers through written and verbal communication
  • Able to coach, guide and update team members on consistent basis on any changes, updates etc
  • Fluent in English both speaking and writing
  • Ready to work on shifting
  • Willing to be placed in Semarang

Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

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