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English Customer Service E-commerce - Yogyakarta

Salary undisclosed

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Site:

YOGYAKARTA - Sleman City Hall

Requirements :

  • Fresh graduates welcome!
  • High School grads with CS BPO experience
  • English B2 minimum B2 preferred
  • Excellent written English
  • Communicative
  • Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
  • Willing to place in YOGYAKARTA
  • Responsibility :

    • Answering an Incoming chats and Respond to Email
    • Handle Customer Inquiries by Chats
    • Provide Customers about Product and Service Information
    • Identify and Escalate Priority Issues
    • Documenting All Information According to Standard Operating Procedures
    • Complete All Chat Logs
    • Updating customers profile into computer
    • Conduct customer surveys to ascertain level of customer service
    • Able to quickly locate user problems and provide solution