Senior Field Service Engineer
Salary undisclosed
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This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
This position reports to
Field Service Manager
Your role and responsibilities
In this role, you will execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. The work model for the role is: #hybrid This role is contributing to the Process Automation Energy Industries in Jakarta, Indonesia. You will be mainly accountable for:
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
This position reports to
Field Service Manager
Your role and responsibilities
In this role, you will execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. The work model for the role is: #hybrid This role is contributing to the Process Automation Energy Industries in Jakarta, Indonesia. You will be mainly accountable for:
- Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identi-fies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
- Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relation-ship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
- Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
- Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Create standards or job durations.
- Degree / Diploma in Engineering related disciplines
- Minimum 5+ years’ experience in Automation & Controls Systems
- Good understanding of HMI, DCS, Scada, PLC, IT, OT, P&ID, Safety & automation systems
- Preferable knowledge in ABB Automation 800xA and ABB Automation Symphony S+
- Experience in Maintenance / Testing & commissioning / FAT / SAT in Automation System
- Preferable working experience in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries
- Position is based in Indonesia but require travelling & work outside of Indonesia like Asian Region, Offshore & etc.
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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