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Pendidikan Minimal Bachelor’s degree in Computer Science, Information Technology,
Engineering, or related fields preferred
Pengalaman Kerja
Proven experience (2-5 years) in a technical support or customer
service or product owner role
Keahlian Umum
1. Excellent verbal and written communication skills.
2. Ability to explain technical issues to a non-technical audience.
3. Good organizational and multitasking abilities.
4. Customer-focused attitude and the ability to handle
challenging situations.
5. High attention to detail.
6. Ability to work independently and as part of a team.
7. Patience and empathy when dealing with customers.
Keahlian Khusus
(Technical Competencies)
1. Experience with troubleshooting software, hardware, or SaaS
products.
2. Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a
plus.
3. Familiarity with databases, APIs, and basic coding knowledge
is an advantage.
4. Experience with network and system administration is
beneficial.
5. Strong problem-solving skills with a technical aptitude.
Tugas/Wewenang
(Main Responsibility)
1. Respond to customer inquiries via phone, email, or live chat.
2. Assist customers in troubleshooting and resolving productrelated issues.
3. Provide guidance on product usage and best practices.
4. Diagnose and troubleshoot software or hardware
malfunctions.
5. Document and escalate complex issues to higher-level support
or engineering teams.
6. Test and reproduce customer-reported issues.
7. Maintain detailed logs of customer interactions and
resolutions.
8. Contribute to the creation and maintenance of product
knowledge bases, FAQs, and user guides.
9. Prepare reports on customer satisfaction, issue trends, and
recurring technical problems.
10. Work closely with engineering, product development, and
quality assurance teams to address and resolve customer
issues.
11. Provide customer feedback to the product and development
teams for continuous product improvement.
12. Identify areas for improvement in customer support processes
and contribute to optimizing service delivery.
13. Participate in quality control activities, including testing new
product versions or features.
Engineering, or related fields preferred
Pengalaman Kerja
Proven experience (2-5 years) in a technical support or customer
service or product owner role
Keahlian Umum
1. Excellent verbal and written communication skills.
2. Ability to explain technical issues to a non-technical audience.
3. Good organizational and multitasking abilities.
4. Customer-focused attitude and the ability to handle
challenging situations.
5. High attention to detail.
6. Ability to work independently and as part of a team.
7. Patience and empathy when dealing with customers.
Keahlian Khusus
(Technical Competencies)
1. Experience with troubleshooting software, hardware, or SaaS
products.
2. Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a
plus.
3. Familiarity with databases, APIs, and basic coding knowledge
is an advantage.
4. Experience with network and system administration is
beneficial.
5. Strong problem-solving skills with a technical aptitude.
Tugas/Wewenang
(Main Responsibility)
1. Respond to customer inquiries via phone, email, or live chat.
2. Assist customers in troubleshooting and resolving productrelated issues.
3. Provide guidance on product usage and best practices.
4. Diagnose and troubleshoot software or hardware
malfunctions.
5. Document and escalate complex issues to higher-level support
or engineering teams.
6. Test and reproduce customer-reported issues.
7. Maintain detailed logs of customer interactions and
resolutions.
8. Contribute to the creation and maintenance of product
knowledge bases, FAQs, and user guides.
9. Prepare reports on customer satisfaction, issue trends, and
recurring technical problems.
10. Work closely with engineering, product development, and
quality assurance teams to address and resolve customer
issues.
11. Provide customer feedback to the product and development
teams for continuous product improvement.
12. Identify areas for improvement in customer support processes
and contribute to optimizing service delivery.
13. Participate in quality control activities, including testing new
product versions or features.
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