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Role Description
• Enhance pre-sales customer interactions for a better experience.
• Provide technical expertise and address product value and queries.
• Demonstrate how Feedloop's product meets customer needs through demos.
• Act as the main contact for technical guidance and escalate issues as needed.
• Create and maintain pre-sales documentation and FAQs.
• Develop strong relationships with customers throughout their journey.
• Advocate for customer needs and collect feedback for product development.
• Collaborate with Sales and Product teams for a seamless pre-sales experience.
Qualifications
• 2+ years' experience in Sales Engineer or similar role with large, global organizations; experience with technical enterprise products preferred.
• Proven track record in enhancing pre-sales customer experience.
• Experience in technical and compliance support for B2B SaaS products.
• Exceptional presentation and communication skills, especially with executives.
• Humble, proactive, and willing to assist others.
• Strong problem-solving skills and ability to manage multiple projects.
• Ability to work independently or in a group.
• Understanding of software development cycle and programming tools (plus).
• Commitment to promoting Feedloop AI.
• Join Immediately
• Enhance pre-sales customer interactions for a better experience.
• Provide technical expertise and address product value and queries.
• Demonstrate how Feedloop's product meets customer needs through demos.
• Act as the main contact for technical guidance and escalate issues as needed.
• Create and maintain pre-sales documentation and FAQs.
• Develop strong relationships with customers throughout their journey.
• Advocate for customer needs and collect feedback for product development.
• Collaborate with Sales and Product teams for a seamless pre-sales experience.
Qualifications
• 2+ years' experience in Sales Engineer or similar role with large, global organizations; experience with technical enterprise products preferred.
• Proven track record in enhancing pre-sales customer experience.
• Experience in technical and compliance support for B2B SaaS products.
• Exceptional presentation and communication skills, especially with executives.
• Humble, proactive, and willing to assist others.
• Strong problem-solving skills and ability to manage multiple projects.
• Ability to work independently or in a group.
• Understanding of software development cycle and programming tools (plus).
• Commitment to promoting Feedloop AI.
• Join Immediately
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