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Responsibilities:
OTA Management & Platform Optimization
- :Manage and update company listings across multiple OTA platforms (e.g., Agoda, Booking.com, Traveloka, Airbnb, etc.)
- .Ensure accurate property information, photos, pricing, and availability across all platforms
- .Monitor competitor listings to identify trends and opportunities
.
Rate and Inventory Managemen
- t:Monitor room or product inventory and adjust prices based on demand, occupancy, and market trend
- s.Collaborate with revenue management teams to ensure dynamic pricing strategie
- s.Ensure the correct implementation of promotions, discounts, and package
s.
Performance Analysis & Reporti
- ng:Track sales, bookings, cancellations, and reviews to identify areas for improveme
- nt.Prepare performance reports for management (KPIs include occupancy rate, revenue, ADR, etc
- .).Analyze OTA trends and guest behavior to recommend strategies for grow
th.
Promotion & Campaign Managem
- ent:Work with marketing teams to coordinate seasonal campaigns and flash sa
- les.Participate in negotiations with OTAs to secure better visibility or exclusive de
- als.Collaborate with the creative team to enhance listing visuals and descripti
ons.
Relationship Manage
- ment:Develop strong relationships with OTA account managers to maximize platform bene
- fits.Handle escalations or disputes related to bookings, refunds, and rev
iews.
Customer Experience and Review Monit
- oring:Monitor customer feedback and reviews on OTA platforms and work with relevant departments to resolve i
- ssues.Implement strategies to improve online ratings and customer satisfa
ction.
Collaboration with Internal
- Teams:Work closely with the operations, sales, and finance teams to align online strategy with offline oper
- ations.Ensure smooth processes for OTA payments, invoicing, and reconcili
ations.
Skills & Qualif
- ications:Bachelor's or Master's degree in Hospitality Management, Business, or related fields is often p
- referred.Experience in OTA Platforms for
- 1-3 yearsStrong knowledge of OTA platforms (Agoda, Booking.com, Travelok
- a, etc.).Data-driven with experience in performance analysis and r
- eporting.Excellent communication skills (written and verbal) to liaise with partners and intern
- al teams.Attention to detail in managing listings and promotional
- content.Problem-solving mindset to address booking-related issues or
- disputes.Experience with dynamic pricing strategies and inventory m
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