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E-commerce Executive

Salary undisclosed

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Responsibilities:


OTA Management & Platform Optimization

  • :Manage and update company listings across multiple OTA platforms (e.g., Agoda, Booking.com, Traveloka, Airbnb, etc.)
  • .Ensure accurate property information, photos, pricing, and availability across all platforms
  • .Monitor competitor listings to identify trends and opportunities

.
Rate and Inventory Managemen

  • t:Monitor room or product inventory and adjust prices based on demand, occupancy, and market trend
  • s.Collaborate with revenue management teams to ensure dynamic pricing strategie
  • s.Ensure the correct implementation of promotions, discounts, and package

s.
Performance Analysis & Reporti

  • ng:Track sales, bookings, cancellations, and reviews to identify areas for improveme
  • nt.Prepare performance reports for management (KPIs include occupancy rate, revenue, ADR, etc
  • .).Analyze OTA trends and guest behavior to recommend strategies for grow

th.
Promotion & Campaign Managem

  • ent:Work with marketing teams to coordinate seasonal campaigns and flash sa
  • les.Participate in negotiations with OTAs to secure better visibility or exclusive de
  • als.Collaborate with the creative team to enhance listing visuals and descripti

ons.
Relationship Manage

  • ment:Develop strong relationships with OTA account managers to maximize platform bene
  • fits.Handle escalations or disputes related to bookings, refunds, and rev

iews.
Customer Experience and Review Monit

  • oring:Monitor customer feedback and reviews on OTA platforms and work with relevant departments to resolve i
  • ssues.Implement strategies to improve online ratings and customer satisfa

ction.
Collaboration with Internal

  • Teams:Work closely with the operations, sales, and finance teams to align online strategy with offline oper
  • ations.Ensure smooth processes for OTA payments, invoicing, and reconcili

ations.

Skills & Quali
f

  • ications:Bachelor's or Master's degree in Hospitality Management, Business, or related fields is often p
  • referred.Experience in OTA Platforms for
  • 1-3 yearsStrong knowledge of OTA platforms (Agoda, Booking.com, Travelok
  • a, etc.).Data-driven with experience in performance analysis and r
  • eporting.Excellent communication skills (written and verbal) to liaise with partners and intern
  • al teams.Attention to detail in managing listings and promotional
  • content.Problem-solving mindset to address booking-related issues or
  • disputes.Experience with dynamic pricing strategies and inventory m
anagement