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NOC / Technical Support

Salary undisclosed

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Job Desk

  • Network Monitoring, ensure all traffic are in good - basic configure Network equipment such as Switch, Router Mikrotik/Juniper/Cisco/others
  • Problem solved customer issue hosting, domain, server
  • Handling Customer Service via WhatsApp, Ticketing system
  • Product Knowledge regarding Web Hosting, Virtual Machine, Server - Create a report / Article / Tutorial knowledgebase
  • Actively in forum community related hosting

Requirement

  • Minimum D3 IT / Computer / Telecommunication (Fresh graduates are welcome to apply)
  • Understand basic networking, routing, firewall, TCP/IP, DNS, VPN, VLAN, BGP
  • Having basic skill Linux OS
  • Understand WHM/cPanel & DirectAdmin Hosting Control Panel
  • Having knowledge about Virtual Machine, domain & DNS Record
  • Understand email server concept IMAP, POP3, SMTP
  • Able to work in shift / flexible - high motivate and willing to learn a lot