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Job Desk
- Network Monitoring, ensure all traffic are in good - basic configure Network equipment such as Switch, Router Mikrotik/Juniper/Cisco/others
- Problem solved customer issue hosting, domain, server
- Handling Customer Service via WhatsApp, Ticketing system
- Product Knowledge regarding Web Hosting, Virtual Machine, Server - Create a report / Article / Tutorial knowledgebase
- Actively in forum community related hosting
- Minimum D3 IT / Computer / Telecommunication (Fresh graduates are welcome to apply)
- Understand basic networking, routing, firewall, TCP/IP, DNS, VPN, VLAN, BGP
- Having basic skill Linux OS
- Understand WHM/cPanel & DirectAdmin Hosting Control Panel
- Having knowledge about Virtual Machine, domain & DNS Record
- Understand email server concept IMAP, POP3, SMTP
- Able to work in shift / flexible - high motivate and willing to learn a lot
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