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E-Commerce

Salary undisclosed

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Position: E commerce

Location: Yogyakarta , Indonesia

Contract opportunity

work from office

Job duties:

Requires 0 to 2 years of experience candidates

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

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