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Call Center (Chat)

Salary undisclosed

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Hello Everyone!!

Accord Innovations Client is hiring for:

"Call Center (Chat)"

Location: Full WFO in Jogjakarta (Lippo Plaza Mall #Yogyakarta)

Note: Only for Indonesian locals

Qualification:

- #Freshgraduates are welcome to apply

- Work Shifts #24/7

- Can write and read in English (Level B1)

Responsibilities:

• Ensure that the services provided to customers are in accordance with the Key Performance Indicators (#KPI) agreed upon in the contract.

• Understand customer needs; digs deep to understand, uses decision aids and resources to resolve customer problems that are non-standard or require clarification or conceptual thinking.

• Respond to customer needs and concerns; demonstrate empathy while maximizing opportunities to build relationships with customers.

• Greet customers politely, friendly and professionally in accordance with agreed procedures.

• Maintain extensive knowledge of client products and/or services.

• Complete work completely and accurately including recording required accounts appropriately.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services.

• Track, document, and retrieve information in a call tracking database.

If anyone interested send me your updated cv's to

Mail: [email protected]

WA: 91 7661818167