Call center - E Commerce
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Dear Connections!!
We Are Urgently Hiring The Following Contract Position
Position: E-Commerce (Chat) / Call Center
Exp: Fresher/ 1 - 2 years
- This is 24/7 Operations
- B1 Eng - Read and Write
- Education - Bachelor Degree
Requirement :
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to
resolve customer issues that are non-standard/unstructured and require some clarification or conceptual
thinking
• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
Job Type: Contract
Job Location: Yogyakarta (Lippo Plaza Mall Yogyakarta : Jl. Laksda Adisucipto No.32-34, Demangan, Kec. Gondokusuman, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55221)
