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Responsibilities
- Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems
- Notebook hardware troubleshoot, such as RAM, Hard Disk, VGA
- Technical documentations of hardware/software additions or changes
- Updates and closures of trouble tickets and service requests from user
- Reporting, admin tasks, and IT control activities
- Support IT help desk support to staff and representatives.
- Min, Diploma-Bachlor's Degree in IT/SI
- At least 1 year of working experience as an IT Support for hardware/software
- Hardware knowledge : Desktop PC dan Notebook (Have knowledge in printer is an advantage)
- Operating System and Application knowledge : Windows, Apple (MacOS)
- Willing to travel whenever required
- Domicile in Solo/Pekalongan (Is a must)
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