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Loyalty and Membership Officer

Salary undisclosed

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Responsibilities

The Loyalty Officer will be responsible for managing and enhancing customer loyalty programs, ensuring an exceptional customer experience, and supporting relationship management initiatives. This role requires a detail-oriented professional who can effectively analyze data, coordinate with various teams, and communicate effectively with customers.

Key Responsibilities

  • Develop and manage loyalty programs to drive customer engagement and retention.
  • Maintain and analyze customer databases to track program performance.
  • Create and present reports on key performance indicators (KPIs).
  • Coordinate promotional activities and events related to loyalty initiatives.
  • Foster positive relationships with customers and business partners through effective communication.
  • Assist with CRM system management, ensuring accurate data entry and usage for promotions.

Requirements

  • Minimum D3 or S1 in Business Administration, Management, or related field.
  • 1-2 years of experience in an administrative role, preferably related to loyalty programs or CRM.
  • Proficient in Microsoft Office and familiar with CRM software.
  • Strong organizational, problem-solving, and communication skills.

Attributes

  • Detail-oriented with a proactive mindset.
  • Ability to manage multiple tasks and adapt to changing priorities.
  • Professional and confidential when handling customer information.

This role offers an exciting opportunity to contribute to our customer loyalty initiatives and make a significant impact on customer satisfaction and retention.