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Customer Interaction Lead

  • Full Time, onsite
  • Rabbit Hole (PT Lubang Kelinci Indonesia)
  • Jakarta Raya, Indonesia
Salary undisclosed

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Job Description:

  • Build and manage the CIO team to meet applicable standards and policies.
  • Collaborate with supervisors to develop and implement strategies to enhance customer interaction.
  • Monitor KPIs and customer feedback to identify trends and areas for improvement.
  • Design and deliver training or coaching programs to equip team members with the necessary skills for customer handling, product knowledge, and problem-solving.
  • Handle issues effectively, quickly, and responsively.
  • Collect and analyze customer needs that can be summarized in a reference such as a handbook or template.
  • Responsible for creating daily, weekly, and monthly reports.

Job Requirement:

  • Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
  • Proven experience in customer service or customer relationship management.
  • Prior 2-4 experience in a leadership or supervisory role.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to develop and implement customer interaction strategies.
  • Willing to work from office at Jagakarsa, South Jakarta