Customer Interaction Lead
Salary undisclosed
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Job Description:
- Build and manage the CIO team to meet applicable standards and policies.
- Collaborate with supervisors to develop and implement strategies to enhance customer interaction.
- Monitor KPIs and customer feedback to identify trends and areas for improvement.
- Design and deliver training or coaching programs to equip team members with the necessary skills for customer handling, product knowledge, and problem-solving.
- Handle issues effectively, quickly, and responsively.
- Collect and analyze customer needs that can be summarized in a reference such as a handbook or template.
- Responsible for creating daily, weekly, and monthly reports.
Job Requirement:
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Proven experience in customer service or customer relationship management.
- Prior 2-4 experience in a leadership or supervisory role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to develop and implement customer interaction strategies.
- Willing to work from office at Jagakarsa, South Jakarta
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