Fleet Quality Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

You will maintain smooth 2W and 4W after sales and maintenance operations, specifically for the quality of units.

Reporting to the Senior Lead, you will help to minimize the un-used units by collaborating with Dealer/Workshop, Insurance, and internal stakeholders to accelerate not ready units become ready units and win driver love related maintenance/service vehicle. You will work in hybrid mode and based in our Head Office in Jakarta.

The Critical Tasks You Will Perform

• Monitor daily 2W and 4W check points.
• Monitor daily 2W and 4W quality before rent.
• Monitoring After Sales Activity such as Work Order creation and verification, Invoice reconcile, Data updating.
• Coordination with fleet partner Internal and external workshop partners for smooth after sales activities.
• Handle Voice of Customer related to after sales activities which do early resolutions.
• Lead team 50 person in daily operations
• Capable to propose alternate solution to reduce cost vehicle related, lead time and process optimization
  
  

Qualifications

What Essential Skills You Will Need

• 5+ years of experience in a quality and fleet management role
• Knowledge of industry quality standards and regulations
• Experience improving quality and reducing defects
• Experience with quality management software and systems
• Familiarity with lean manufacturing principles and methodologies
• Capability to converse in English
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.