Sales and Operations Support Specialist

1. Efficiently process and resolve sales order inquiries to ensure timely delivery and customer satisfaction.
2. Provide administrative and secretarial support to the sales team, including maintaining databases, preparing reports, and coordinating customer requests.
3. Liaise with vendors to obtain quotations, follow up on orders, and submit for approval.
4. Work closely with the service delivery team to ensure timely project updates and closure.
5. Identify and qualify potential leads through various marketing channels to generate new business opportunities.
6. Participate in and follow up on marketing campaigns and events to attract new prospects.
7. Establish and maintain strong relationships with potential and existing customers.
8. Inform customers about current promotions and offerings to drive sales.
9. Ensure data accuracy and integrity by conducting data cleaning and maintaining customer records in the CRM system.
10. Identify renewal opportunities and gather customer information to streamline the renewal process.
11. Prepare and submit monthly, quarterly, and yearly sales performance reports.
12. Maintain and enhance customer satisfaction by addressing complaints and providing excellent service.
13. Update and maintain the company's customer and prospect database.
14. Communicate effectively with customers through various channels to build positive relationships and resolve issues.
15. Provide administrative support to the Acting Head of Indonesia/ Advisor of Indonesia.
16. Coordinate office operations, including appointments, interviews, meetings, training, and events.
17. Work collaboratively with other departments (HR, Legal and Finance) to achieve overall business objectives.
18. Collaborate with the HR department to provide support on recruitment, onboarding, offboarding, and employee relations matters.
19. Ensure adherence to relevant HR and legal regulations and policies.
20. Assist coordinating with Legal in the drafting, reviewing, and execution of sales contracts.
21. Conduct legal research on various HR and legal matters.
22. Assist with general office administration tasks, such as filing, data management, document management, petty cash management and scheduling appointments.
23. Prepare monthly management reports and ensure timely and accurate reporting.
24. Assist with Indonesia tax matters, such as PPH23.
25. Additional Tasks: Perform any other tasks assigned by superiors or management.

Qualifications and Skills

• Degree in Business Administration, Human Resources Management, or Law, or any other equivalent.
• Fluency in English and Bahasa Indonesia, with proficiency in Mandarin preferred.
• Excellent communication and interpersonal skills, able to work with different levels of stakeholders.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite, Canva, and other related office tools.
• Knowledge of CRM systems.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Attention to detail.
• Knowledge of HR and legal regulations and requirements in the country.