Guest Relations Officer
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Company Description
JAPAN PRIVATE TOUR Co., Ltd is a Japan specialist tour agency based in Tokyo, offering premium and unique journeys for individuals, couples, families, and groups. Our tours include family trips, culinary tours, romantic honeymoons, hidden Japan explorations, and more, tailored to our customers' interests and preferences. With a professional and experienced team, we strive to create unforgettable experiences that exceed expectations.
Role Description
This is a full-time remote role for a Guest Relations Officer at JAPAN PRIVATE TOUR Co., Ltd. The Guest Relations Officer will be responsible for managing customer satisfaction, providing excellent customer service, handling guest relations, performing receptionist duties, and maintaining effective communication with clients.
Responsibilities
- Replying to inquiries, and answering potential client questions.
- Creating initial quotations, and preparing simple draft itineraries.
- Assist the travel planning and operations staff in client management including checking of booking.
- Take special care in maintaining relationship with B2B and VIP Clients
Qualifications
- Conversational Japanese (N3 above)
- Business English
- Proficient in google suites (Docs, Spreadsheets, Slides)
- Having experience in handling clients especially travel agency or tourism industry is a plus
Compensation
IDR45,000-60,000/hour or 7,200,000-9,600,000/month (160h) depends on interview and completion of training period