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Quality Improvement Staff (Mandarin Speaker)

Salary undisclosed

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Job Description

  • Collecting and interpreting data
  • Analysing results
  • Reporting the results back to the relevant members of the business
  • Identifying patterns and trends in data sets
  • Working alongside teams within the business or the management team to establish business needs
  • Defining new data collection and analysis processes

Job Requirements

  1. Fluent in Mandarin (HSK 5)
  2. Skilled in handling Microsoft Office: Excel, Word, PPT etc.
  3. 1-2 years of Logistics Experience
  4. Ability to drive process improvements.
  5. Improvement in timely pickup rates: Enhance the pickup timeliness for TikTok, Lazada, AkuLaku, Shopee, and Blibli.
  6. Manage undelivered orders, weight discrepancies, and ensure the accuracy of order scheduling at branch offices.
  7. Improve handling of lost items, damages, and complaints.