Operational Manager

As an Operational Manager for Lissey Laundry, you will be responsible for managing day-to-day operations, ensuring high-quality service to customers, and optimizing operational efficiency. You will lead the team, plan and manage the budget, and ensure all processes meet company standards.

Key Responsibilities:

• Oversee and manage all laundry processes, from intake to delivery.
• Maintain high standards of laundry service, including cleanliness, turnaround time, and customer satisfaction.
• Supervise the operational team, including scheduling, training, and employee development.
• Manage the inventory of supplies (detergents, laundry equipment, etc.) and ensure the availability of operational tools.
• Plan and monitor the operational budget and ensure resource efficiency.
• Coordinate with vendors and third-party service providers for equipment maintenance or service needs.
• Monitor team performance and provide solutions to operational issues.
• Prepare daily/weekly reports on operational performance, including productivity metrics and financial performance.
• Identify opportunities to improve efficiency and implement better operational procedures.

• Minimum 3 years of experience as an Operational Manager, preferably in commercial laundry, Hotel Laundry or a related industry.
• Strong understanding of laundry processes, including the use of machines, chemicals, and resource management.
• Excellent managerial skills, including team management and strategic planning.
• Strong analytical and problem-solving skills to improve operational efficiency.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Results-oriented with strong attention to detail.