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Aftersales Service Manager

Salary undisclosed

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About us

Established in 2013, HONOR is a leading global provider of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.

We are looking for Aftersales Service Manager to join our team.

Responsibilities

  • Responsible for the fit-out, construction and operation of service center.
  • Provide service solution planning and design.
  • The construction and use of systems and tools, the implementation of the CRM system, and the construction and use of the official website.
  • Establish the standard for the operation of each service channel and assume the responsibility for successful promotion.
  • VOC treatment and control to ensure service reputation.
  • Assist in the management of service spare parts planning and delivery.

Requirements

  • BA/MA degree in Information Technology or a related discipline with experience in mobile phone/consumer electronic industry.
  • Candidates must be able to converse in English.
  • Have team spirit, leadership and ability to work across departments.
  • Have enterprising spirit and strong executive power.
  • Self-initiative, attention to detail.
  • Possess sense of urgency and be accountable to task.
  • Possess problem-solving and critical thinking skills.
  • Excellent time management skills and ability to prioritize work.

What we offer

  • Friendly atmosphere and teamwork spirit
  • Interesting and challenging international work environment
  • Flexible, open-minded management and a dedicated team
  • Opportunity for self-realization in a company with great potential

If you are interested, you may send us your updated resume at [email protected] or apply via LinkedIn.

Start a new journey with HONOR to go beyond!

*Only shortlisted candidates will be contacted.