Japanese Customer Expert (JAKARTA)
Salary undisclosed
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Responsibilities
- Handle customers by Calls/Chat/Email (All LOB)
- Provide Customers about Product and Service Information
- Identify and Escalate Priority Issues
- Documenting All Call Information According to Standard Operating Procedures
- Complete All Call Logs
- Updating customers profile into computer
- Conduct customer surveys to ascertain level of customer service
Qualifications:
- Minimum Diploma/Bachelor Degree any Major
- Minimum GPA 2,75
- Fresh Graduated are welcome
- Able to speak in English
- Fluent in Japanese ( N2 or above more preferred)
- Willing to work in Shifting Schedule including weekend and Public Holiday
- Willing to work in Jakarta
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