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IT Supervisor

Salary undisclosed

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MUST:

• At least 5 years of experience as a user (or network support) specialist.

• Understand basic Infrastructure in Trading Platforms.

• Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).

• Strong knowledge of Microsoft AD, Azure AD, and Office 365.

• Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.

• Strong communication skills; Good in written and verbal English is a MUST.

• Can Join Immediately.

Job Description:

• Provide stakeholders with day-to-day IT support services in Indonesian office and provide support to other offices as required being a part of global team

• Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).

• Monitoring queue and routing tickets.

• Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.

• Maintain and provide support on server and network equipment.

• License management.

• Inventory management.

• Incident, Problem, and Change Management.

• Work with cross teams to assist in improving system healthiness, quality and stability.

• Coordinate with external vendors and suppliers to achieve operational excellence.

• Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.

• Work on relevant documentation including troubleshooting manuals and escalation procedures.

• Takeover support of new systems and procedures.

• Accountability for Indonesia infrastructure and services.

• Keep documentation and inventory of Indonesia network, servers and agreements inventory up to date.

• Act as a focal point for all infrastructure and IT matters for Indonesia.