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MUST:
• At least 5 years of experience as a user (or network support) specialist.
• Understand basic Infrastructure in Trading Platforms.
• Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).
• Strong knowledge of Microsoft AD, Azure AD, and Office 365.
• Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.
• Strong communication skills; Good in written and verbal English is a MUST.
• Can Join Immediately.
Job Description:
• Provide stakeholders with day-to-day IT support services in Indonesian office and provide support to other offices as required being a part of global team
• Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
• Monitoring queue and routing tickets.
• Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.
• Maintain and provide support on server and network equipment.
• License management.
• Inventory management.
• Incident, Problem, and Change Management.
• Work with cross teams to assist in improving system healthiness, quality and stability.
• Coordinate with external vendors and suppliers to achieve operational excellence.
• Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.
• Work on relevant documentation including troubleshooting manuals and escalation procedures.
• Takeover support of new systems and procedures.
• Accountability for Indonesia infrastructure and services.
• Keep documentation and inventory of Indonesia network, servers and agreements inventory up to date.
• Act as a focal point for all infrastructure and IT matters for Indonesia.