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IT Supervisor (English Speaker) - crypto/forex trading platforms

Salary undisclosed

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Responsibilities

  • Provide stakeholders with day-to-day IT support services in Indonesian office and provide support to other offices as required being a part of global team.
  • Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
  • Monitoring queue and routing tickets.
  • Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.
  • Maintain and provide support on server and network equipment.
  • License management.
  • Inventory management.
  • Incident, Problem, and Change Management.
  • Work with cross teams to assist in improving system healthiness, quality and stability.
  • Coordinate with external vendors and suppliers to achieve operational excellence.
  • Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.
  • Work on relevant documentation including troubleshooting manuals and escalation procedures.
  • Takeover support of new systems and procedures.
  • Accountability for Indonesia infrastructure and services.
  • Keep documentation and inventory of Indonesia network, servers and agreements inventory up to date.
  • Act as a focal point for all infrastructure and IT matters for Indonesia.

Qualifications

  • At least 5 years of experience as a user (or network support) specialist.
  • Understand basic Infrastructure in Trading Platforms.
  • Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).
  • Strong knowledge of Microsoft AD, Azure AD, and Office 365.
  • Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.
  • Strong communication skills; Good in written and verbal English is a MUST.
  • Can Join Immediately.