IT Supervisor (English Speaker) - crypto/forex trading platforms
Salary undisclosed
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Responsibilities
- Provide stakeholders with day-to-day IT support services in Indonesian office and provide support to other offices as required being a part of global team.
- Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
- Monitoring queue and routing tickets.
- Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.
- Maintain and provide support on server and network equipment.
- License management.
- Inventory management.
- Incident, Problem, and Change Management.
- Work with cross teams to assist in improving system healthiness, quality and stability.
- Coordinate with external vendors and suppliers to achieve operational excellence.
- Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.
- Work on relevant documentation including troubleshooting manuals and escalation procedures.
- Takeover support of new systems and procedures.
- Accountability for Indonesia infrastructure and services.
- Keep documentation and inventory of Indonesia network, servers and agreements inventory up to date.
- Act as a focal point for all infrastructure and IT matters for Indonesia.
Qualifications
- At least 5 years of experience as a user (or network support) specialist.
- Understand basic Infrastructure in Trading Platforms.
- Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).
- Strong knowledge of Microsoft AD, Azure AD, and Office 365.
- Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.
- Strong communication skills; Good in written and verbal English is a MUST.
- Can Join Immediately.