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Customer Service Representative - E-Commerce - Live Chat

Salary undisclosed

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Basic Requirements:

- Minimum D3 / S1 from any major

- Minimum GPA 2.75

- Fresh Graduate are welcome.

- Fluent in English - Speaking, Written and Reading (B2 Upper Intermediate is the minimum requirement for this position, will be tested during recruitment process)

- Communicative.

- Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday.

- Willing to place in YOGYAKARTA.

Important notes: Candidates can work immediately if they pass the user interview.

Responsibilities:

- Answering an Incoming chats and Respond to Email

- Handle Customer Inquiries by Chats

- Provide Customers about Product and Service Information

- Identify and Escalate Priority Issues

- Documenting All Information According to Standard Operating Procedures

- Complete All Chat Logs

- Updating customers profile into computer

- Conduct customer surveys to ascertain level of customer service

- Able to quickly locate user problems and provide solution