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  4. Click Websites.
  5. On the left, click Content Blockers.
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  1. Go to Settings.
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Jobs or company...

Reservations Supervisor

Salary undisclosed

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Company Description

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

What you will be doing:
  • Provide supervision to Reservations team toensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
  • Ensure information provided to guests is accurate and individualized
  • Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
  • Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
  • Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
  • Assist Reservations Manager in preparing daily, weekly and monthly reports
  • Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
  • Ensure smooth shift changes with proper pass-on to the next shift

Qualifications

  • Minimum 1-2years previous experience within similar role
  • Good communications skills, both written and verbal in Bahasa Indonesia and English
  • Proven leadership skill by managing of a small team
  • Working experience in 5* hotel operation is highly regarded

Additional Information

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Open your way to get the talent development opportunities inAccorhotels in the future
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