Bahasa Indonesia Language Leader - Rakuten Travel

About the Company:

A rare opportunity to work at Rakuten Travel, Japan’s largest online travel agency (OTA) to expand international markets and be part of the next stage of growth of the company.

Rakuten Travel is a leading online travel service in Japan, dedicated to “Making People Happy with Travel”. Since our founding, we have consistently led the industry, challenging the norms and fostering innovation. With growing aspirations to expand beyond borders as a Global Innovation Company, we are not confined to Japan but continue to strive daily to become the world's premier travel reservation service.

About the Role:

As the Language Leader, you have a natural command of the language and will ensure that Rakuten Travel’s products are commercially ready, accurate, and appealing to the target audience.

In this position, you will establish the guidelines for the Indonesian language and work together with the Localization Group to set the foundations for translation quality and process. You are proactive, inquisitive, and able to work flexibly in a changing environment. You are also passionate about providing quality experiences to stakeholders.

This is a chance to be part of a growing team building a new global product for Rakuten Travel. As we are in the early stages, in your first year, you will be responsible for translating and proofreading until we are ready to transition the role to focus on quality management. This will be an opportunity to make an impact and grow within the Localization Group and greater Travel Business.

This position will be based in our Bali office.

Responsibilities:

• Translating and proofreading from English into Bahasa Indonesia
• Maintaining the quality of the target language
• Creating and spearheading language initiatives to standardize and improve translations
• Performing QA investigations and documenting feedback and solutions
• Communicating with both the Business Unit and Development Unit and providing feedback
• Updating language guides and developing processes for continuous improvement

Qualifications:

• Native-level Bahasa Indonesia
• Fluency in English (TOEIC Score: 900 or higher)
• At least 3 years of experience translating and/or writing localized copy
• At least 3 years of experience in a leadership role and/or leading initiatives
• At least 3 years of experience working in travel, hospitality, e-commerce, and/or related industries
• Strong computer skills
• Experience using Computer-assisted Translation (CAT) tools
• Experience using social media that is native to the target market
• Passion for customer service
• Bachelor’s Degree

Preferred Skills:

• Proficiency in Japanese or a third language (not essential but would be nice to have)
• Experience living in Indonesia
• Experience writing localized copy in Bahasa Indonesia
• Strong interest in travel