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Technical Manager

Salary undisclosed

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Job Summary

Do you take ownership, embrace challenges, and love problem-solving?

Are you passionate about technology and able to perform under pressure?

We’re a world-leading smart mobility SaaS tech company with over 2,000,000 subscribers across 23 countries and we’re looking for a Technical Manager to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

What’s the role

We are looking for a savvy Technical Manager partnering with the business to support the growth of the business. In this role, you will need to lead a team of technical operations and control room staff ensuring timely support on the technical aspect of the project implementation and customers’ concerns.

Responsibilities

Operations/Technical

  • Manage daily operations, including manpower deployment and contingency planning within the technical department.
  • Maintain ownership of OTRS ticket tracking, ensuring SLAs are adhered to, and promptly escalating issues, with follow-through until resolution.
  • Handle and resolve technical issues faced by customers in a timely and efficient manner.
  • Manage and deliver custom requests from customers, such as web service integrations and customized reports.
  • Ensure that department productivity targets are consistently met.
  • Continuously monitor product health, detect any anomalies, and initiate prioritized repairs when necessary.
  • Recommend improvements and enhancements to optimize system performance.
  • Analyze market trends and customer feedback to inform and enhance product development efforts.
  • Provide product and system training to both internal teams and customers as required.
  • Review and approve vendor services, ensuring associated costs are well-managed and justified

Requirements

  • Bachelor Degree in Engineering with strong electronics / technical experiences
  • Minimum of 5 years’ experience in the role and experience in managing and grow a team.
  • Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage
  • Proven track record in incident and troubleshooting management
  • Good leadership and people management skills and ability to work under pressure
  • Excellent communication and interpersonal skills
  • Hands-on and a can-do attitude
  • Technically independent with good initiative
  • Strong analytical and problem-solving skills with an out-of-box approach in providing solutions