Training and Development Specialist

Job Description:

• Develop, implement, and lead training programs for the sales team to improve product knowledge, sales techniques, and customer service. Conduct regular workshops, seminars, and role-playing sessions.
• Create training content, learning design & framework.
• Monitor and assess the daily performance of the sales team. Analyze key performance indicators (KPIs) such as conversion rates, sales revenue, and customer acquisition. Provide actionable feedback and coaching.
• Oversee and refine the sales process to ensure efficiency and smooth customer experience. Implement sales strategies and systems to enhance lead generation, follow-up, and customer retention.
• Identify bottlenecks in the sales process or operational inefficiencies. Troubleshoot issues related to lead management, customer objections, or process delays and implement corrective actions.
• Plan, organize, and coordinate the sales team's workload. Set clear goals, quotas, and targets for the team and provide the tools and support they need to achieve them.
• Ensure the highest standards of hospitality by maintaining positive customer relations. Train the sales team to handle customer queries, complaints, and special requests with professionalism and courtesy.
• Prepare detailed reports on the sales team’s performance, achievements, and areas of improvement. Share insights with the Director and recommend strategies for growth.
• Improve training process to become more efficient and effective in order to increase the chance of better sales results.

Requirements:

• Bachelor’s degree in Psychology, Business, Sales, Marketing, or a related field is preferred.
• Minimum of 3-5 years in a sales management or training role, preferably in the wellness, fitness, or hospitality industry.
• Proven track record of leading successful sales teams, with experience in sales strategy development, monitoring KPIs, and sales process optimization.
• Strong leadership and team-building skills with the ability to motivate, mentor, and guide a team.
• Strong ability to analyze sales data and trends, identify areas for improvement, and implement action plans.
• Aptitude for identifying problems and creating effective solutions in a fast-paced environment.
• Excellent verbal and written communication skills. Must be fluent in both English and Bahasa to effectively communicate with team members, clients and director.