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Job Description:
- Manage, maintain, and retain all clients.
- Responsible for the management of Client Complaints.
- Responsible for ensuring all team members follow their SOP / Work Instructions.
- To ensure that the company solution is aligned with the Company Marketing Strategy.
- Responsible for all communication with clients.
- Ensure final checking of all company solutions has been done before delivery to client.
- Foster cross-selling opportunities.
- Ensure implementation of all ISO requirements, including risk analysis, and review the system’s effectiveness (ISO 9001:2015, ISO 37001:2016, ISO 27001:2013, ISO 20000-1:2018.
Requirements:
- Minimum Bachelor’s degree in Management, Psychology, or a related field. Advanced degrees or relevant certifications are a plus.
- Minimum of 5 years of experience in client service or account management with proven leadership and relevant work experiences, preferably within the HR or technology sectors.
- Experience working with and/or managing client accounts from Government and State-Owned Enterprises (BUMN) is highly desirable.
- Have a background in Assessment Centre (AC) is highly relevant to this role.
- Experience in implementing comprehensive HR solutions, with a strong focus on Talent Acquisition, Talent Management and Talent Development.
- Familiar with CRM software or experience with HR and technology solutions is advantageous.
- Proficiency in Microsoft Office (Word, Powerpoint, Excel).
- Excellent in Presentation & Negotiation Skill.
- Demonstrated ability to manage and retain high-value clients, with excellent interpersonal and communication skills.
- Strong problem-solving skills with the ability to manage and resolve client complaints effectively.
- Experience with and knowledge of ISO standards is highly valued.
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