Epicareer Might not Working Properly
Learn More

Client Services Manager

Salary undisclosed

Apply on


Original
Simplified

Job Description:

  • Manage, maintain, and retain all clients.
  • Responsible for the management of Client Complaints.
  • Responsible for ensuring all team members follow their SOP / Work Instructions.
  • To ensure that the company solution is aligned with the Company Marketing Strategy.
  • Responsible for all communication with clients.
  • Ensure final checking of all company solutions has been done before delivery to client.
  • Foster cross-selling opportunities.
  • Ensure implementation of all ISO requirements, including risk analysis, and review the system’s effectiveness (ISO 9001:2015, ISO 37001:2016, ISO 27001:2013, ISO 20000-1:2018.

Requirements:

  • Minimum Bachelor’s degree in Management, Psychology, or a related field. Advanced degrees or relevant certifications are a plus.
  • Minimum of 5 years of experience in client service or account management with proven leadership and relevant work experiences, preferably within the HR or technology sectors.
  • Experience working with and/or managing client accounts from Government and State-Owned Enterprises (BUMN) is highly desirable.
  • Have a background in Assessment Centre (AC) is highly relevant to this role.
  • Experience in implementing comprehensive HR solutions, with a strong focus on Talent Acquisition, Talent Management and Talent Development.
  • Familiar with CRM software or experience with HR and technology solutions is advantageous.
  • Proficiency in Microsoft Office (Word, Powerpoint, Excel).
  • Excellent in Presentation & Negotiation Skill.
  • Demonstrated ability to manage and retain high-value clients, with excellent interpersonal and communication skills.
  • Strong problem-solving skills with the ability to manage and resolve client complaints effectively.
  • Experience with and knowledge of ISO standards is highly valued.