Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Technical Support Specialist - Global Tech Provider

Salary undisclosed

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  • Maintain and support highly decorated customers|Participate in impactful financial products


About Our Client

Our client is a global tech based out of Europe with analytics products implemented in financial services institutions across the world.

Job Description
  • Diagnose and resolve technical issues, providing support both internally and externally.
  • Track and manage client requests and issues, documenting resolutions in Jira Service Desk.
  • Assess whether issues are covered in the existing knowledge base, and if not, create new documentation, video tutorials, or request additional support material.
  • Redirect or escalate problems to appropriate teams, such as data scientists, product, or engineering, when necessary.
  • Assist with onboarding new clients by troubleshooting on-premise or private cloud software.
  • Develop product documentation and Confluence resources, including Security, Installation, Admin guides, and technical requirements.
  • Take ownership, prioritize, and troubleshoot a wide range of client support issues, creating response plans for both simple and complex cases related to the platform and SLAs.
  • Plan to develop multi-level technical support in the long term


The Successful Applicant
  • Over 3 years of experience in Technical Support and knowledge in following language: Python/Java.
  • Exposure/experience to financial services/fintech projects.
  • Proficient in working with JIRA software.
  • Advanced education in Computer Science, Information Technology, or a related field.
  • Proven ability to troubleshoot on-premise and cloud installations while collaborating with international clients or partners.
  • Strong communication skills, with the ability to effectively, courteously, and professionally convey information in English.
  • Skilled at explaining technical concepts to non-technical audiences.
  • Highly detail-oriented with the ability to prioritize tasks and perform effectively in a fast-paced environment.
  • Strong analytical and critical thinking abilities to diagnose support issues, understand client needs, gather data, establish facts, and draw sound conclusions.

What's On Offer

Remote work arrangement

Opportunity to connect with decorated clients

Contact: Dyah Alya Gretiana

Quote job ref: JN-092024-6541350
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