IT Application Support
Salary undisclosed
Apply on
Original
Simplified
Job Requirements:
- Bachelor's Degree in Information Systems / Information Management / IT or equivalent.
- Have at least 1-2 years work experience
- Having experience as IT Helpdesk (L1), with minimum 1 year (Junior level).
- Hands-on experience against IT service desk platform such as ManageEngine Service Desk Plus, Fresh Service, ServiceNow, etc.
Job Description:
- Managing IT Application Support Team, Maintain Response Time And Performance Of IT Support Team (KPI)
- Troubleshooting hardware and software based on a ticket.
- Server and network monitoring.
- Backup and restore the database.
- Recovering data.
- Installing an operating system / software application.
- maintaining IT equipment and supporting user issues related to IT operations.
Similar Jobs