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IT Application Support

Salary undisclosed

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Job Requirements:

  • Bachelor's Degree in Information Systems / Information Management / IT or equivalent.
  • Have at least 1-2 years work experience
  • Having experience as IT Helpdesk (L1), with minimum 1 year (Junior level).
  • Hands-on experience against IT service desk platform such as ManageEngine Service Desk Plus, Fresh Service, ServiceNow, etc.

Job Description:

  • Managing IT Application Support Team, Maintain Response Time And Performance Of IT Support Team (KPI)
  • Troubleshooting hardware and software based on a ticket.
  • Server and network monitoring.
  • Backup and restore the database.
  • Recovering data.
  • Installing an operating system / software application.
  • maintaining IT equipment and supporting user issues related to IT operations.