Front Office Manager

About ARTOTEL Group

We are home to one-of-a-kind hospitality and lifestyle brands that are unlike any other. A universe of experiences where we create moments of wonder for travelers in their journey with us whether they're just staying, dining, playing, or shopping. Within our diverse and distinct collections are stories waiting to be explored.

Job Descriptions

Front Office Manager will be directs, leads and coordinates overall activities of the Front Office.

To maximize room and related revenues with the existing salable rooms using the Yield Management technique.

Responsibilities

• Responsible for the entire operation, staffing and equipment of the Front Office.
• Delegates to and supervises all Managerial staff within the Department and assist them in preparing work schedules.
• Conforms to and enforce policies and procedures & rules and regulations as laid down by ARTOTEL Group and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Performs special duties as required by the General Manager.
• Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules.
• Controls and verify occupancy forecasts and keep General Manager fully aware of the availability situation in the Hotel, especially when approaching full house.
• Maintains a Hotel logbook on incidents, complaints etc. and refers them, if required to the appropriate department for follow up action.
• Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
• Prepares the annual capital and operating budgets for the Department in conjunction with the Guest Service Manager and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the General Manager on a monthly basis.
• Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
• Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.

Qualifications

• Min high school diploma or equivalent (hospitality degree is preferred).
• Min 2 years of experience in Front Office Manager Position.
• Fluent in Indonesia and English both written and verbally.
• Have a broad knowledge in Front Office area & hotel general operations.
• Able to use VHP or any other Front Office systems.
• Guest oriented & well organized.
• Service minded and sales oriented.