Human Resources Generalist

Job Summary:

We are seeking a motivated and detail-oriented HR Generalist to join our Human Resources team. The HR Generalist will be responsible for a diverse range of HR functions, employee relations, performance management, compliance, and benefits administration. This role requires excellent communication skills, a strong understanding of HR practices, and the ability to work collaboratively across departments.

Key Responsibilities:

• Manage the full recruitment process, including posting job openings, screening resumes, interviewing candidates, and facilitating the selection process.
• Collaborate with department heads to understand staffing needs and develop job descriptions.

Employee Relations:

• Act as a point of contact for employee inquiries and concerns, addressing issues in a timely and confidential manner.
• Promote a positive and inclusive workplace culture through conflict resolution and employee engagement initiatives.

Performance Management:

• Assist in the implementation and management of performance review processes.
• Provide guidance to managers on performance-related maters and development plans.

Compliance and Policy Management:

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain and update HR policies and procedures as needed.

Training and Development:

• Facilitate onboarding and orientation programs for new hires.
• Identify training needs and assist in organizing professional development programs.

Benefits Administration:

• Support employees with benefits enrollment and inquiries.
• Assist in the management of employee benefits programs and audits.

HR Reporting and Analytics:

• Maintain accurate HR records and prepare reports as required.
• Analyze HR metrics to identify trends and improve processes.

Qualifications:

• Native Indonesian speaker with a good English proficiency
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 2-4 years of experience in HR, preferably in the BPO industry.
• Knowledge of HR practices, employment laws, and regulations.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Proficiency in MS Office Suite and HRIS systems.
• Ability to handle sensitive and confidential information with discretion.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.