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Position: Service Desk Engineer
Excellent communication skill is mandatory
Shift: Rotational (including Night Shifts) No cab facility
Notice Period Should not be more than 10 days
Experience: 3- 5 Years
Salary: 5% to 15% hike on CTC (Depending upon interview)
Contact : 9290761678
Share your resume: [email protected]
Required Skills
Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
International Voice process/BPO and global service desk experience mandatory
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.
Willingness and ability to work in shifts (24 x 7)
Excellent verbal and written communication.
Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support
Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes
IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team
Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.
Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support
Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 & Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)
Excellent communication skill is mandatory
Shift: Rotational (including Night Shifts) No cab facility
Notice Period Should not be more than 10 days
Experience: 3- 5 Years
Salary: 5% to 15% hike on CTC (Depending upon interview)
Contact : 9290761678
Share your resume: [email protected]
Required Skills
Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
International Voice process/BPO and global service desk experience mandatory
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.
Willingness and ability to work in shifts (24 x 7)
Excellent verbal and written communication.
Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support
Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes
IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team
Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.
Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support
Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 & Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)
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