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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  7. Refresh the page.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Technical Service Manager & Supervisor Level - English Speaker (Appliances/Building Materials Company)

Salary undisclosed

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The Technical Service Manager is jointly responsible for the development and the building up of new markets. The technical and economical responsibility would be in the product line.

Responsibilities:

  • Providing technical support and advice to customers.
  • Managing a team of technical support staff.
  • Ensuring timely resolution of customer issues.
  • Escalating customer issues as necessary.
  • Monitoring customer satisfaction levels.
  • Identifying training needs for technical support staff, sales staff, customer, plumbers, MEP.
  • Developing and implementing technical support policies and procedures.
  • Keeping up to date with developments in technology.
  • Identify new market including research to confirm the market potential, key competitors and consumer trends.
  • Make product launch including defining product and distribution channel strategies in collaboration with the Sales Team to take advantage of market opportunities.
  • Define regional pricing policy of the product lines with Group Pricing Manager.
  • Review product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors’ products.
  • Leverage the entire regional organization to maximize the product lines’ potential in terms of sales volume, price and market share and to achieve the annual sales budget of the product lines.
  • Product certification for manufacturing plants.
  • Handle customer care center operation.
  • Should be able to set up, develop and grow service partner network across Indonesia.
  • Handle product quality feedback, review /corrective measures & execute warranty claims.
  • Develop service revenue business plans & initiatives.

Objectives:

  • To manage and oversee the technical service department in order to ensure that all customer inquiries and requests are addressed in a timely and efficient manner.
  • To develop and implement strategies for improving the technical service department’s overall performance.
  • To monitor staff performance and identify areas for improvement or training needs.
  • To maintain upto-date knowledge of the latest industry developments and trends in order to provide direction to staff members accordingly.
  • To liaise with other departments within the company in order to ensure smooth communication and coordination of activities.

Qualifications:

  • At least 5 or more years related experience at multinational company.
  • Have experience in managing team.
  • Have a good communication and Customer Service Orientation.
  • Have Time Management and Prioritization.
  • Continuous Learning and Self-Improvement.
  • Fluency in English required.
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