Epicareer Might not Working Properly
Learn More

Customer Service Officer

Salary undisclosed

Apply on


Original
Simplified

Job Description:

•⁠ ⁠Handling user inquiries and complaints effectively and efficiently.

•⁠ ⁠Following up with customers to ensure their technical issues are resolved quickly and satisfactorily.

•⁠ ⁠Serving customer needs with a friendly, sincere, and empathetic attitude.

•⁠ ⁠Managing customer complaints wisely and professionally.

•⁠ ⁠Understanding different client types and providing personalized and appropriate service for each customer.

•⁠ ⁠Acting as a liaison between the technical team (developers and implementation) and customers to ensure smooth project execution and solutions.

•⁠ ⁠Managing a high volume of chats and emails quickly while maintaining a high customer satisfaction score without relying on templates.

Requirements:

•⁠ ⁠Minimum Bachelor's Degree in any field.

•⁠ ⁠Fresh graduates or candidates with up to 1 year of experience as customer support are welcome to apply.

•⁠ ⁠Required Skills: Computer or technology literacy, proficiency in chat support, and a strong willingness to learn and grow.

•⁠ ⁠Preferably experienced in an IT/Computer - Software environment or similar role.

or submit your CV:

to: [email protected]

cc: [email protected]

Placement: Bintaro (Tangsel) WFO