Customer Relationship Manager
Salary undisclosed
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Role Description:
The Account Manager/Customer Relationship Manager (AM/CRM) at GoVisa is responsible for managing and nurturing client relationships to ensure customer satisfaction and business growth. The role focuses on client onboarding, regular follow-ups, addressing client concerns, and ensuring smooth visa processing workflows while collaborating with internal teams to deliver excellent service.
Responsibilities:
- Expert Advisory: Offer expert guidance and address clients' issues with professionalism and care.
- Relationship Management: Building trust and serving as clients' primary point of contact within the company.
- Document Management: Efficiently gather and validate clients’ documents and data, ensuring requirements are met.
- Leading a Team: Manage multiple supporting staff and efficiently coordinate with other team members.
Requirements:
- Strong problem-solving, logical thinking, and analytical skills.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and adeptness in managing multiple tasks simultaneously.
- Meticulous attention to detail and accuracy in document handling.
- Ability to lead and coordinate a team in a fast-paced environment.
- Experience in the travel industry, customer management, data entry, or related fields (preferred but not mandatory).
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