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Customer Relationship Manager

Salary undisclosed

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Role Description:

The Account Manager/Customer Relationship Manager (AM/CRM) at GoVisa is responsible for managing and nurturing client relationships to ensure customer satisfaction and business growth. The role focuses on client onboarding, regular follow-ups, addressing client concerns, and ensuring smooth visa processing workflows while collaborating with internal teams to deliver excellent service.

Responsibilities:

  • Expert Advisory: Offer expert guidance and address clients' issues with professionalism and care.
  • Relationship Management: Building trust and serving as clients' primary point of contact within the company.
  • Document Management: Efficiently gather and validate clients’ documents and data, ensuring requirements are met.
  • Leading a Team: Manage multiple supporting staff and efficiently coordinate with other team members.

Requirements:

  • Strong problem-solving, logical thinking, and analytical skills.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities and adeptness in managing multiple tasks simultaneously.
  • Meticulous attention to detail and accuracy in document handling.
  • Ability to lead and coordinate a team in a fast-paced environment.
  • Experience in the travel industry, customer management, data entry, or related fields (preferred but not mandatory).