Branch Manager, Dealership

Job Title: Branch Manager - Dealership

Location: Bintaro

Our client is a prestigious and luxurious car dealership renowned for providing exceptional customer service and high-end vehicles; seeking a dynamic Branch Manager to lead the team, drive sales, manage operations, and oversee service workshop.

Position Summary:

The Branch Manager will be responsible for the overall performance of the dealership, ensuring the highest levels of customer satisfaction, sales growth, and efficient operations. This role requires a blend of leadership, strategic planning, and hands-on management to achieve business objectives.

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies to achieve dealership sales targets and maximize revenue.
• Lead, coach, and motivate the sales team to deliver exceptional customer service and achieve individual and team sales goals.
• Monitor sales performance metrics and generate reports to track progress and identify areas for improvement.
• Build and maintain strong relationships with customers, ensuring their needs are met and fostering loyalty to the dealership.
• Oversee the showroom display, ensuring it is always well-presented

Operations Management:

• Manage day-to-day operations of the dealership, ensuring smooth and efficient processes.
• Develop and implement operational policies and procedures to enhance productivity and profitability.
• Oversee inventory management, including vehicle ordering, receiving, and stock control.
• Ensure compliance with all legal and regulatory requirements, as well as company policies and standards.
• Coordinate with the finance department to manage budgets, expenses, and financial performance.

Service Workshop Management:

• Supervise the service workshop, ensuring high-quality maintenance and repair services are provided to customers.
• Manage the service team, including technicians and support staff, ensuring they are trained, motivated, and performing at their best.
• Implement efficient scheduling and workflow processes to maximize workshop productivity and minimize customer wait times.
• Maintain strong relationships with suppliers and vendors to ensure timely delivery of parts and materials.
• Monitor service performance metrics and customer feedback to continuously improve service quality.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• Proven experience as a Branch Manager or in a similar leadership role within the automotive industry.
• Strong knowledge of sales, operations, and service workshop management in a luxury car dealership setting.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement effective sales and operational strategies.
• Strong analytical and problem-solving abilities.
• Customer-focused with a passion for delivering exceptional service.

Application Process:

• Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to [email protected]. Please include "Branch Manager Application – [Your Name]" in the subject line.