Head of Operations

Leads, manages and directs the new business, underwriting, POS, Claims & Customer Care life department’s daily operations within SOP, code of conduct, and department’s guidelines with the objective to ensure revenue target achievement in supporting company’s business goals

KEY ACCOUNTABILITIES (by priority)

Policy & Procedure Development

• Develops and monitors the implementation of the department’s policy and procedures In order to ensure efficiency and effectiveness of operations process.

Managing Submissions/ Applications

• Overseas the documents screening process for new applications In order to ensure complete and appropriate documents submitted.

Data Capture

• Manages the process of inputting all clients’ information into MIS In order to ensure accurate and updated information for reporting purposes.

Underwriting

• Evaluates and analyses complex underwriting cases and gathers information as necessary to make sound decisions ; Communicates the needs for further additional documents, managing billing and invoices from doctors who perform the medical check-ups; Provider management of the clinics and hospitals which perform medical check-ups; Performs risk assessment to determine the amount of chargeable extra premium, assesses and approves applications according to business unit standards in a timely manner In order to ensure the profitability of the company.

Issue & Dispatch

• Manages the process of policy contracts issuance to clients which includes printing, assembly and dispatch of policy contract documents In order to ensure timely delivery of policy contracts to clients

People Management

• Directs, supervises, coaches and reviews performance of own department’s human resources, enhances their technical and managerial skills, reviews individual potential and succession planning In order to ensure availability of competent human resources and increase department performance.