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It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Job Description
- Handling customer complaints regarding fraud related activities
- Be the first line of defense, including handling phone calls as well as walk-in customer
- Do end to end investigation based on the customer complain
- Do case/field investigation on the fraud complaints/fraud identified
- Compile and present report to the team on the fraud findings
- Document fraud findings
- Build a network of fraud knowledge and know-how, including contact with the fraudsters themselves.
- Be the ears on the ground on the new and upcoming fraud trend
- Design SOP to handle customer complain related with fraud.
- Provide input/ insights on fraudulent method/ behavior to be used to develop preventive and curative actions.
Requirements
- 2+ years of experience in Anti fraud, or similar role, preferably in Financial Service
- Strong analytical thinking and detail oriented
- Investigative and problem solving skills in order to handling customer complaints
- Good interpersonal and communication skills in order to handling customer complains
- Ability to multitask, prioritize, maintain flexibility in a fast paced environment
- Excellent both verbally and written English
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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